# Orka vs BestChat BestChat and SmartBot are distinct offerings. This page compares Orka with BestChat’s published live-chat plans, while keeping AI allowances, seats and ecommerce claims attached to the right product. Published by Orka / BIGMO SAS. Reviewed 2026-09-18. Canonical: https://orka-1t3.pages.dev/orka-vs-bestchat ## The product name matters before the price. BestChat’s website describes a family that also includes SmartBot. The published plans for those products have different prices and allowances. A fair comparison should not take the cheapest price from one and the most ambitious capability from the other. This page uses BestChat’s own live-chat plan table and its developer-maintained Shopify listing as the price reference. That distinction is useful for your evaluation too. Ask exactly which product is being demonstrated, which subscription unlocks the function and whether an integration requires another app. Orka’s proposition is one support workspace with team tiers and separate AI usage. That is easier to describe, but it still needs a real requirements check. A simple plan chart does not remove the need to test how the product handles your customers and your data. Sources: [BestChat pricing](https://bestchat.com/pricing.html), [BestChat developer listing](https://apps.shopify.com/bestchat), [Separate SmartBot pricing](https://bestchat.com/smartbot-pricing.html) ## BestChat’s entry bundles can be inexpensive. The published BestChat plans include a free tier with one seat and eighty AI chats, Starter at $10 with one seat and three hundred AI chats, Basic at $30 with three seats and one thousand AI chats, and Growth at $60 with six seats and three thousand AI chats. Product and knowledge-training allowances also vary. The pricing is therefore neither a flat unlimited offer nor a simple per-agent multiplier. Orka Pod costs $29 for up to three people, while Fleet is $99 for up to twenty. A six-person team may see an attractive base price in BestChat Growth; a larger team needs to verify a suitable BestChat offer. Our calculator stops at the selected bundle’s seat limit instead of inventing an extra-agent price. Compare the included AI allowance separately, because Orka’s managed AI uses tokens rather than an included count of chats. Sources: [BestChat pricing](https://bestchat.com/pricing.html), [BestChat developer listing](https://apps.shopify.com/bestchat) ## The live-chat toolbox is more than an AI label. BestChat’s feature page describes frequent replies, file sharing, screenshots, transfers, departments, visitor information, mobile clients and analytics. Those are useful capabilities for a team answering people throughout the day. It would be misleading to reduce the product to a basic bubble with no collaboration simply because its entry price is low. Orka provides the conversation in a shared project workspace with assignment, tags, private notes, reminders and visitor context. The meaningful comparison is the full sequence of work. Receive a message, find the relevant context, bring in another person and close the loop. Try it again from a phone. A tool can have every item in that sequence and still feel different in practice, especially for the teammate who only helps with support occasionally. Sources: [BestChat product features](https://www.bestchat.com/features.html) ## Training knowledge is not automatically a public help center. BestChat’s plans publish knowledge-training allowances for AI. That establishes a way to give the assistant information; it does not by itself establish a public help website with custom-domain publishing, collections and an article editor. An equivalent public publishing workflow was not verified in the sources reviewed here. We keep that distinction explicit rather than turning a training quota into a help-center checkmark. Orka includes a public help center on every plan. Markdown articles can be organized into collections and sections, translated automatically and corrected manually. Visitors can search and read them inside the widget or on the help site, and the published knowledge also supports Orky. If you already have a documentation platform, compare the work of keeping it alongside BestChat with the work of importing supported content into Orka. Neither migration nor staying put should be assumed effortless. Sources: [BestChat pricing](https://bestchat.com/pricing.html) ## Included AI chats and token billing need different budgets. A bundle of AI chats can be convenient because the allowance is easy to recognize. The important follow-up is how the vendor counts a chat and what happens beyond the limit. Ask how long exchanges, retries and returning visitors are handled. The definition influences whether the included quantity matches your support volume. Orka’s managed AI price names the model and separates input and output tokens. You can estimate the bill from measured usage or use your own provider key without an Orka markup. Neither structure is inherently better for every team. Short repetitive questions and long technical investigations can produce different results. Test both with actual examples and track whether the answer was useful, whether a person had to repair it and what unit appeared on the usage record. Sources: [BestChat pricing](https://bestchat.com/pricing.html) ## Be specific about ecommerce expectations. BestChat’s product family includes commerce-focused AI offerings, but capabilities and prices need to remain attached to the correct subscription. If the demonstration includes product recommendations or order-related behavior, ask whether that is BestChat, SmartBot or a connected feature in your chosen plan. The answer matters more than a general ecommerce label. Apply the same standard to Orka. Visitor and cart context can help an agent understand a question; it is not a claim of automatic store transactions. Use a test involving a product, an order and an exception, and record what the software actually changes. If you need automatic refunds or cancellations, require a clear demonstration and permissions model. A persuasive reply is not evidence that the back-office task has been completed. Sources: [Separate SmartBot pricing](https://bestchat.com/smartbot-pricing.html) ## Where the two choices make sense. BestChat can be a sensible option when its published seat, product, training and AI-chat allowances fit your business. Its lower paid entry points deserve acknowledgment. For a team already comfortable with the product, the relevant question is whether a specific missing workflow is causing enough friction to justify a move. Orka is worth exploring when you want several projects under one subscription, a public multilingual knowledge library and a choice in how you pay for AI. The shared team context and editable drafts are useful when humans still own the final decision. Try one project first, keep the existing support channel available while you evaluate, and compare the whole path to a resolved question. That will tell you more than choosing the cheapest number or the most appealing mascot in isolation. ## What the Orka subscription actually includes. Orka Solo is free for one person. Pod is $29 per month for up to three people, and Fleet is $99 per month for up to twenty. Unlimited projects and the help center are included across the plans. Message search, image sharing and analytics are paid-plan features. Fleet adds removal of Orka branding and a custom name for Orky. AI usage is a separate budget; using a provider key does not create an Orka markup. The support toolkit includes live chat, live typing, saved replies, attachments, read receipts and email continuation. Your team can assign conversations, add private notes and mentions, use tags and filters, mark work resolved and set reminders. Visitor tools include a live map, a visitor list, profile information, recent page context, custom attributes and cart context when connected. Availability, reply-time expectations and night, break-day and panic banners explain when a human is around. Orky can use your knowledge for automatic replies or drafts you review, help with writing shortcuts and summaries, translate conversations and hand over to a person. Widget branding, layout choices and seasonal themes sit alongside mobile apps, installation tools and an SDK. The detailed matrix below covers the full catalogue, including help-center publishing and translation maintenance. Features that depend on a plan or connected data are labeled, rather than silently promised everywhere. ## How to read this comparison. This guide is published by Orka, not an independent review site. Competitor facts come from the linked official product pages, documentation and developer-maintained listings checked on 18 September 2026. Our recommendations and trial ideas are our analysis. Pricing can change, and a negotiated offer or annual commitment may differ from the monthly examples shown here. A row marked “Not verified” means the reviewed sources did not establish that exact capability. It does not mean the competitor cannot do it. We distinguish similar functions where needed: a typing indicator is not necessarily a preview of unsent text, an AI knowledge source is not automatically a public help center, and viewing a cart is not the same as changing an order. Ask the vendor to demonstrate the details that are essential to your team. We compare published capabilities without making claims about certifications, ownership structure or data location that the evidence does not establish. The only deliberately unserious category is the orca connection. For everything else, bring a real support example, use the right plan and check the result. A fair comparison should help you choose well, even when the right choice is not Orka. ## Full feature comparison Not verified means the reviewed sources did not establish this exact feature. It is not a claim of absence. - **Real-time live chat** — Orka: Available; setup may apply. BestChat: Live chat ([source](https://www.bestchat.com/features.html)). - **See messages as they are typed** — Orka: Available; setup may apply. BestChat: Not verified. - **Conversation history & search** — Orka: Message search: Pod & Fleet. BestChat: Not verified. - **Saved reply shortcuts** — Orka: Available; setup may apply. BestChat: Frequent replies ([source](https://www.bestchat.com/features.html)). - **Files & images** — Orka: Image sharing: Pod & Fleet. BestChat: Files and screenshots ([source](https://www.bestchat.com/features.html)). - **Emoji picker** — Orka: Available; setup may apply. BestChat: Not verified. - **Read receipts** — Orka: Available; setup may apply. BestChat: Not verified. - **Continue by email** — Orka: Available; setup may apply. BestChat: Not verified. - **Unlimited projects. One inbox.** — Orka: Unlimited projects on every plan. BestChat: Not verified. - **Conversation assignment** — Orka: Available; setup may apply. BestChat: Transfers and departments ([source](https://www.bestchat.com/features.html)). - **Private notes & @mentions** — Orka: Available; setup may apply. BestChat: Not verified. - **Conversation tags** — Orka: Available; setup may apply. BestChat: Not verified. - **Inbox filters** — Orka: Available; setup may apply. BestChat: Not verified. - **Mark as resolved** — Orka: Available; setup may apply. BestChat: Not verified. - **Conversation reminders** — Orka: Available; setup may apply. BestChat: Not verified. - **Urgency at a glance** — Orka: Available; setup may apply. BestChat: Not verified. - **Room for your whole crew** — Orka: Solo: 1 member · Pod: 3 · Fleet: 20. BestChat: Seat limits by plan ([source](https://bestchat.com/pricing.html)). - **Answers from your own knowledge** — Orka: Available; setup may apply. BestChat: Knowledge-training quotas ([source](https://bestchat.com/pricing.html)). - **Automatic replies & escalation** — Orka: Available; setup may apply. BestChat: Included AI-chat quotas ([source](https://bestchat.com/pricing.html)). - **AI drafts you approve** — Orka: Available; setup may apply. BestChat: Not verified. - **Live human takeover** — Orka: Available; setup may apply. BestChat: Not verified. - **AI control per conversation** — Orka: Available; setup may apply. BestChat: Not verified. - **Two-way translation** — Orka: Solo translation: bring your own AI key. BestChat: Not verified. - **One-click writing shortcuts** — Orka: Available; setup may apply. BestChat: Not verified. - **Conversation summaries** — Orka: Available; setup may apply. BestChat: Not verified. - **ChatGPT or Claude** — Orka: Available; setup may apply. BestChat: Not verified. - **Bring your own AI key** — Orka: AI usage is separate from the plan. BestChat: Not verified. - **Pay-as-you-go AI** — Orka: See current AI rates on the pricing section. BestChat: Not verified. - **Give Orky your own name** — Orka: Fleet. BestChat: Not verified. - **Worldwide live visitor map** — Orka: Pod & Fleet. BestChat: Not verified. - **Live visitor list** — Orka: Available; setup may apply. BestChat: Not verified. - **Visitor details** — Orka: Available; setup may apply. BestChat: Visitor identification and location ([source](https://www.bestchat.com/features.html)). - **Current page & recent activity** — Orka: Available; setup may apply. BestChat: Not verified. - **Your own customer attributes** — Orka: Requires your integration to supply the data. BestChat: Not verified. - **Cart context** — Orka: Requires connected cart data. BestChat: Not verified. - **Conversation analytics** — Orka: Pod & Fleet. BestChat: Traffic and service analytics ([source](https://www.bestchat.com/features.html)). - **A free help center** — Orka: Included on every plan. BestChat: Not verified. - **Help in every language** — Orka: Included on every plan. BestChat: Not verified. - **Online & away status** — Orka: Available; setup may apply. BestChat: Not verified. - **Your average reply time** — Orka: Available; setup may apply. BestChat: Not verified. - **Night banner & working hours** — Orka: Available; setup may apply. BestChat: Not verified. - **Break day banner** — Orka: Available; setup may apply. BestChat: Not verified. - **Panic banner** — Orka: Available; setup may apply. BestChat: Not verified. - **Your colors & your words** — Orka: Available; setup may apply. BestChat: Widget customization ([source](https://www.bestchat.com/features.html)). - **Widget layouts & team profiles** — Orka: Available; setup may apply. BestChat: Not verified. - **Christmas & Halloween themes** — Orka: Available; setup may apply. BestChat: Not verified. - **Remove Orka branding** — Orka: Fleet. BestChat: Basic and Growth ([source](https://bestchat.com/pricing.html)). - **Install on your website** — Orka: Available; setup may apply. BestChat: Not verified. - **A simple setup** — Orka: Available; setup may apply. BestChat: Not verified. - **SDK for custom integrations** — Orka: Available; setup may apply. BestChat: Not verified. - **iOS & Android apps** — Orka: Included on every plan. BestChat: iOS, Android and web ([source](https://www.bestchat.com/features.html)). - **A lightweight widget** — Orka: Available; setup may apply. BestChat: Not verified. - **IP & country blocking** — Orka: Available; setup may apply. BestChat: Not verified. - **Your own help center domain** — Orka: Help center included on every plan. BestChat: Not verified. - **Bring your existing knowledge** — Orka: Help center included on every plan. BestChat: Not verified. - **Markdown editor & preview** — Orka: Help center included on every plan. BestChat: Not verified. - **Collections, sections & ordering** — Orka: Help center included on every plan. BestChat: Not verified. - **Automatic article translation** — Orka: Help center included on every plan. BestChat: Not verified. - **Edit translations & spot outdated copy** — Orka: Help center included on every plan. BestChat: Not verified. - **Searchable help inside the widget** — Orka: Help center included on every plan. BestChat: Not verified. - **The same knowledge for Orky** — Orka: Help center included on every plan. BestChat: Not verified. - **Drafts, publishing & article filters** — Orka: Help center included on every plan. BestChat: Not verified. - **Article views & reader reactions** — Orka: Help center included on every plan. BestChat: Not verified. - **Article URLs, excerpts & SEO fields** — Orka: Help center included on every plan. BestChat: Not verified. - **A help center that feels like yours** — Orka: Help center included on every plan. BestChat: Not verified. ## Sources - [BestChat pricing](https://bestchat.com/pricing.html) - [BestChat developer listing](https://apps.shopify.com/bestchat) - [BestChat product features](https://www.bestchat.com/features.html) - [Separate SmartBot pricing](https://bestchat.com/smartbot-pricing.html) [Orka AI pricing](https://orka-1t3.pages.dev/ai#ai-pricing) · [Try Orka](http://dashboard.orka.chat/signup)