# Orka vs Chatway

Chatway offers live chat, commerce context, AI and a help center on selected plans. Orka brings its own blend of project support, editable knowledge and token-based AI. Both deserve a proper trial.

Published by Orka / BIGMO SAS. Reviewed 2026-09-18.
Canonical: https://orka-1t3.pages.dev/orka-vs-chatway

## The overlap is substantial.

Chatway and Orka both belong on a shortlist for website support. Chatway combines live chat with connected channels, store context and an AI option. It also offers a help center on selected plans. Orka combines a shared project inbox, public knowledge, visitor context and an AI teammate. A useful comparison therefore needs more detail than saying one is a modern chat widget and the other is not.

Start by writing down which channels produce your actual support work. Then separate the human team requirement from the automation requirement. A business with four agents answering website and social questions is buying a different setup from a founder supporting five small products. Your plan choice should follow that shape rather than the plan name that sounds closest to your business size.

Sources: [Chatway pricing](https://chatway.app/pricing)

## The seat bundles deserve a proper calculation.

Chatway’s monthly plans list Solo at $29 with one agent, Team at $79 with four and Plus at $149 with ten. Additional seats on paid plans are $19 monthly. Annual commitments offer lower equivalents. The calculator uses the monthly plans and the stated extra-seat price. Orka Pod is $29 for three people, and Fleet is $99 for up to twenty.

For a team of four, compare Orka Fleet with Chatway Team, not automatically with Chatway Plus. For a team that needs multiple inboxes or help centers, check the higher-plan features too. This is a good example of why the lowest seat-adjusted number is only a starting point. The appropriate plan depends on both who answers and what workspace organization they need. Taxes, AI and other usage are outside the base subscription figures displayed here.

Sources: [Chatway pricing](https://chatway.app/pricing)

## Both can publish answers before someone asks.

Chatway’s help center supports a branded article site and can connect help content with the chat experience. Its documentation describes article creation, appearance settings and ways to organize knowledge. The pricing page places the help center on Team and Plus. Those are real self-service features, and they belong in the comparison rather than being omitted to make Orka look stronger.

Orka includes the help center on every plan, including Solo. You can use your own domain, write Markdown, group articles into collections and sections, and expose a searchable Help tab inside the widget. Automatic translation, manual corrections and outdated markers make the ongoing language work visible. Published articles also support Orky. If documentation is your first priority and the human team is still one person, the difference in entry point may matter more than the larger-team price.

Sources: [Chatway pricing](https://chatway.app/pricing), [Chatway Help Center product](https://chatway.app/help-center), [Setting up a Chatway help center](https://chatway.app/help/getting-started/how-to-set-up-a-help-center-or-knowledge-base-in-chatway)

## Commerce context can change which inbox feels complete.

Chatway’s paid offerings describe Shopify and WooCommerce connections, including order and cart context. If those are the systems your team uses all day, test them directly. Useful commerce information can prevent an agent from asking for details the business already has. Orka also presents visitor and cart context when connected, but the current catalogue is not evidence of every store integration or transactional action you might need.

Use a real customer scenario with a cart change, a previous purchase and a question about a policy exception. See which information is available without asking the customer again. Then ask whether the agent can act on that information or only view it. A support tool can be excellent at conversation while still relying on the store’s own admin for certain changes. That is fine when it is understood before you commit.

Sources: [Chatway pricing](https://chatway.app/pricing)

## Do not turn a resolution into a made-up token count.

Chatway lists AI at $0.50 per resolved conversation, with a small free trial allowance. Orka’s managed AI is billed using named model token rates with a two-times multiplier, or you can use your own provider key without markup. These are different pricing structures. A resolved conversation may involve several generated replies, while token usage depends on both the context and the outputs.

Test a realistic sample and note the billing definition alongside the result. Does a handoff count? Does a returning question begin a new unit? How much context did the model need? The answers to those questions are more useful than assuming every conversation contains the same number of tokens. Our calculator keeps the base team subscription separate from Orka’s token estimate so you can see exactly which part of the budget you are changing.

Sources: [Chatway pricing](https://chatway.app/pricing)

## Human review is a product choice, not a failure of automation.

Orka lets the team use an AI draft without sending it immediately. That is useful while you establish the tone, improve documentation or handle a situation where a person must decide. Automatic replies and human takeover are separate parts of the workflow. Private notes, mentions, assignment and reminders keep the people coordinated after the assistant has done its part.

Try the same workflow in your Chatway evaluation. Ask one agent to review a draft and another to take over an automated exchange. The ideal setup makes it obvious what has been sent and what is still a suggestion. A team should not need to guess whether a line in the composer is a published promise. The quieter details of the interface can be more important than the sophistication of the first AI response.

## Choose for your channel mix and your knowledge workflow.

Orka is a strong candidate when one shared crew supports several projects and wants public knowledge available from the start. The team tiers, free multilingual help center and provider-key choice give you a practical basis for growing gradually. You can start with a human answer, use drafts as assistance and only automate the questions your knowledge can reliably cover.

Chatway deserves consideration when its store integrations, channel connections and plan organization fit the business you already run. Its help center is part of the offering, so the question is where that plan begins and whether its workflow suits the team. Use the calculator to narrow the financial comparison, then ask the people who will answer messages to test both. Their ability to find context and finish a conversation is the outcome that matters.

## What the Orka subscription actually includes.

Orka Solo is free for one person. Pod is $29 per month for up to three people, and Fleet is $99 per month for up to twenty. Unlimited projects and the help center are included across the plans. Message search, image sharing and analytics are paid-plan features. Fleet adds removal of Orka branding and a custom name for Orky. AI usage is a separate budget; using a provider key does not create an Orka markup.

The support toolkit includes live chat, live typing, saved replies, attachments, read receipts and email continuation. Your team can assign conversations, add private notes and mentions, use tags and filters, mark work resolved and set reminders. Visitor tools include a live map, a visitor list, profile information, recent page context, custom attributes and cart context when connected. Availability, reply-time expectations and night, break-day and panic banners explain when a human is around.

Orky can use your knowledge for automatic replies or drafts you review, help with writing shortcuts and summaries, translate conversations and hand over to a person. Widget branding, layout choices and seasonal themes sit alongside mobile apps, installation tools and an SDK. The detailed matrix below covers the full catalogue, including help-center publishing and translation maintenance. Features that depend on a plan or connected data are labeled, rather than silently promised everywhere.

## How to read this comparison.

This guide is published by Orka, not an independent review site. Competitor facts come from the linked official product pages, documentation and developer-maintained listings checked on 18 September 2026. Our recommendations and trial ideas are our analysis. Pricing can change, and a negotiated offer or annual commitment may differ from the monthly examples shown here.

A row marked “Not verified” means the reviewed sources did not establish that exact capability. It does not mean the competitor cannot do it. We distinguish similar functions where needed: a typing indicator is not necessarily a preview of unsent text, an AI knowledge source is not automatically a public help center, and viewing a cart is not the same as changing an order. Ask the vendor to demonstrate the details that are essential to your team.

We compare published capabilities without making claims about certifications, ownership structure or data location that the evidence does not establish. The only deliberately unserious category is the orca connection. For everything else, bring a real support example, use the right plan and check the result. A fair comparison should help you choose well, even when the right choice is not Orka.

## Full feature comparison

Not verified means the reviewed sources did not establish this exact feature. It is not a claim of absence.

- **Real-time live chat** — Orka: Available; setup may apply. Chatway: Live chat ([source](https://chatway.app/pricing)).
- **See messages as they are typed** — Orka: Available; setup may apply. Chatway: Not verified.
- **Conversation history & search** — Orka: Message search: Pod & Fleet. Chatway: Not verified.
- **Saved reply shortcuts** — Orka: Available; setup may apply. Chatway: Not verified.
- **Files & images** — Orka: Image sharing: Pod & Fleet. Chatway: Not verified.
- **Emoji picker** — Orka: Available; setup may apply. Chatway: Not verified.
- **Read receipts** — Orka: Available; setup may apply. Chatway: Not verified.
- **Continue by email** — Orka: Available; setup may apply. Chatway: Not verified.
- **Unlimited projects. One inbox.** — Orka: Unlimited projects on every plan. Chatway: Multiple widgets / inboxes on Plus ([source](https://chatway.app/pricing)).
- **Conversation assignment** — Orka: Available; setup may apply. Chatway: Not verified.
- **Private notes & @mentions** — Orka: Available; setup may apply. Chatway: Not verified.
- **Conversation tags** — Orka: Available; setup may apply. Chatway: Not verified.
- **Inbox filters** — Orka: Available; setup may apply. Chatway: Not verified.
- **Mark as resolved** — Orka: Available; setup may apply. Chatway: Not verified.
- **Conversation reminders** — Orka: Available; setup may apply. Chatway: Not verified.
- **Urgency at a glance** — Orka: Available; setup may apply. Chatway: Not verified.
- **Room for your whole crew** — Orka: Solo: 1 member · Pod: 3 · Fleet: 20. Chatway: Seat bundles plus additional seats ([source](https://chatway.app/pricing)).
- **Answers from your own knowledge** — Orka: Available; setup may apply. Chatway: Not verified.
- **Automatic replies & escalation** — Orka: Available; setup may apply. Chatway: AI resolution add-on ([source](https://chatway.app/pricing)).
- **AI drafts you approve** — Orka: Available; setup may apply. Chatway: Not verified.
- **Live human takeover** — Orka: Available; setup may apply. Chatway: Not verified.
- **AI control per conversation** — Orka: Available; setup may apply. Chatway: Not verified.
- **Two-way translation** — Orka: Solo translation: bring your own AI key. Chatway: Live translation on paid plans ([source](https://chatway.app/pricing)).
- **One-click writing shortcuts** — Orka: Available; setup may apply. Chatway: Not verified.
- **Conversation summaries** — Orka: Available; setup may apply. Chatway: Not verified.
- **ChatGPT or Claude** — Orka: Available; setup may apply. Chatway: Not verified.
- **Bring your own AI key** — Orka: AI usage is separate from the plan. Chatway: Not verified.
- **Pay-as-you-go AI** — Orka: See current AI rates on the pricing section. Chatway: Not verified.
- **Give Orky your own name** — Orka: Fleet. Chatway: Not verified.
- **Worldwide live visitor map** — Orka: Pod & Fleet. Chatway: Not verified.
- **Live visitor list** — Orka: Available; setup may apply. Chatway: Not verified.
- **Visitor details** — Orka: Available; setup may apply. Chatway: Not verified.
- **Current page & recent activity** — Orka: Available; setup may apply. Chatway: Not verified.
- **Your own customer attributes** — Orka: Requires your integration to supply the data. Chatway: Not verified.
- **Cart context** — Orka: Requires connected cart data. Chatway: Store order and cart context ([source](https://chatway.app/pricing)).
- **Conversation analytics** — Orka: Pod & Fleet. Chatway: Not verified.
- **A free help center** — Orka: Included on every plan. Chatway: Team and Plus ([source](https://chatway.app/pricing)).
- **Help in every language** — Orka: Included on every plan. Chatway: Not verified.
- **Online & away status** — Orka: Available; setup may apply. Chatway: Not verified.
- **Your average reply time** — Orka: Available; setup may apply. Chatway: Not verified.
- **Night banner & working hours** — Orka: Available; setup may apply. Chatway: Not verified.
- **Break day banner** — Orka: Available; setup may apply. Chatway: Not verified.
- **Panic banner** — Orka: Available; setup may apply. Chatway: Not verified.
- **Your colors & your words** — Orka: Available; setup may apply. Chatway: Not verified.
- **Widget layouts & team profiles** — Orka: Available; setup may apply. Chatway: Not verified.
- **Christmas & Halloween themes** — Orka: Available; setup may apply. Chatway: Not verified.
- **Remove Orka branding** — Orka: Fleet. Chatway: Paid plans ([source](https://chatway.app/pricing)).
- **Install on your website** — Orka: Available; setup may apply. Chatway: Not verified.
- **A simple setup** — Orka: Available; setup may apply. Chatway: Not verified.
- **SDK for custom integrations** — Orka: Available; setup may apply. Chatway: Not verified.
- **iOS & Android apps** — Orka: Included on every plan. Chatway: Not verified.
- **A lightweight widget** — Orka: Available; setup may apply. Chatway: Not verified.
- **IP & country blocking** — Orka: Available; setup may apply. Chatway: Not verified.
- **Your own help center domain** — Orka: Help center included on every plan. Chatway: Help center custom domain ([source](https://chatway.app/help-center)).
- **Bring your existing knowledge** — Orka: Help center included on every plan. Chatway: Not verified.
- **Markdown editor & preview** — Orka: Help center included on every plan. Chatway: Not verified.
- **Collections, sections & ordering** — Orka: Help center included on every plan. Chatway: Organized articles and categories ([source](https://chatway.app/help/getting-started/how-to-set-up-a-help-center-or-knowledge-base-in-chatway)).
- **Automatic article translation** — Orka: Help center included on every plan. Chatway: Not verified.
- **Edit translations & spot outdated copy** — Orka: Help center included on every plan. Chatway: Not verified.
- **Searchable help inside the widget** — Orka: Help center included on every plan. Chatway: Help content connected to live chat ([source](https://chatway.app/help-center)).
- **The same knowledge for Orky** — Orka: Help center included on every plan. Chatway: Not verified.
- **Drafts, publishing & article filters** — Orka: Help center included on every plan. Chatway: Not verified.
- **Article views & reader reactions** — Orka: Help center included on every plan. Chatway: Not verified.
- **Article URLs, excerpts & SEO fields** — Orka: Help center included on every plan. Chatway: Not verified.
- **A help center that feels like yours** — Orka: Help center included on every plan. Chatway: Help center appearance settings ([source](https://chatway.app/help/getting-started/how-to-set-up-a-help-center-or-knowledge-base-in-chatway)).

## Sources

- [Chatway pricing](https://chatway.app/pricing)
- [Chatway Help Center product](https://chatway.app/help-center)
- [Setting up a Chatway help center](https://chatway.app/help/getting-started/how-to-set-up-a-help-center-or-knowledge-base-in-chatway)

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