# Orka vs Gorgias

Gorgias goes deep into ecommerce support and AI actions. Orka focuses on approachable support across projects. The fair comparison includes what happens to an order, not just what appears in the inbox.

Published by Orka / BIGMO SAS. Reviewed 2026-09-18.
Canonical: https://orka-1t3.pages.dev/orka-vs-gorgias

## The strongest reason to choose Gorgias is worth stating.

Gorgias is built around ecommerce, with an AI agent that can use store information and configured actions. Its documentation describes shopping and support tasks, including order-related changes and escalation. For a merchant, that depth can matter more than the design of the chat window. A support interaction often ends only when something in the store has changed.

Orka’s current catalogue establishes visitor and cart context, a shared inbox, help content and AI replies. It does not establish equivalent automatic refunds, subscription changes or order cancellations. We will not turn a cart illustration into a claim that those actions exist. If transactional automation is the central reason you are buying, Gorgias should remain a serious candidate. If your team supports several kinds of websites, a broader project workspace may be the more natural starting point.

Sources: [Gorgias AI Agent explained](https://helpcenter.gorgias.com/en-US/ai-agent-explained-497772)

## A price-per-agent comparison would miss the model.

Gorgias organizes its pricing around ticket volume and AI usage rather than simply multiplying a monthly agent price. A ticket becomes billable under the conditions in its billing documentation, including replies generated through automation. The current billing guide distinguishes helpdesk ticket charges from AI automation charges and explains situations in which both can apply. That definition matters when estimating the invoice.

Instead of publishing a guessed base price, our calculator accepts the helpdesk amount from your actual Gorgias offer. It then compares that amount with the Orka team tier for the selected number of people. AI and other usage stay outside that calculation. This is deliberately a base-budget comparison, not a claim that the software does the same work. If you do not have a quote, the result says so rather than treating a missing number as free.

Sources: [Gorgias pricing](https://www.gorgias.com/pricing), [How Gorgias bills usage](https://helpcenter.gorgias.com/en-US/how-youre-billed-for-using-gorgias-199385)

## Help centers are part of both products.

Gorgias has a public help-center workflow with articles, categories, publishing and multilingual content. It can also suggest article drafts from support interactions, which can be useful when your knowledge is scattered through a large history of tickets. Those drafts still deserve review before customers rely on them. The existence of that feature is a meaningful difference from merely providing a blank editor.

Orka’s help center is included on every plan and combines Markdown writing, collections, sections, custom-domain publishing and widget search. Automatic translations can be corrected by hand and marked outdated when source content changes. Published articles help Orky as well as visitors. The current Orka catalogue does not establish Gorgias-style article discovery from historical tickets, so we do not claim it. Compare how you will create the first useful library and how you will maintain it six months later.

Sources: [Gorgias help-center articles](https://helpcenter.gorgias.com/en-US/ai-generated-help-center-articles-422031)

## Check the exact commerce platform and channel.

Gorgias’s AI-on-Chat guide specifies Shopify requirements for that particular setup. Its broader AI documentation discusses channels and connected commerce knowledge, but that does not mean every feature is available on every ecommerce platform in exactly the same way. A general integration logo is not proof of a specific action. Check the workflow, permissions and channel you intend to deploy.

This is equally important for Orka. An SDK and custom attributes let you connect context, but they do not magically create a finished integration for every store or internal tool. Ask what arrives automatically, what must be configured and what needs custom work. During a trial, distinguish a displayed order detail from a verified customer identity and an authorized change. Each is a separate step in a trustworthy support process.

Sources: [Gorgias AI Agent explained](https://helpcenter.gorgias.com/en-US/ai-agent-explained-497772), [AI Agent on Chat requirements](https://helpcenter.gorgias.com/en-US/set-up-and-use-ai-agent-on-chat-828220)

## An AI answer and an AI action need different tests.

For an answer, you can compare the response with a published policy. For an action, you need to inspect the changed record and the permissions that allowed it. Gorgias’s documented commerce actions make the second test relevant. Use a safe test order and an edge case such as an item already being prepared for dispatch. Check whether the system hands over when the exception requires a person.

In Orka, test the strengths that are actually established: knowledge-based replies, drafts you review, summaries, quick writing assistance and human takeover. Ask the assistant to explain the policy, then ask for an exception. A good support workflow should make the limit clear and keep the context for a teammate. Do not reward a model for sounding certain about an operation the product has not demonstrated it can perform.

Sources: [Gorgias AI Agent explained](https://helpcenter.gorgias.com/en-US/ai-agent-explained-497772)

## Several projects can change what matters most.

A business may run a Shopify store, a booking service and a software product with the same small crew. Orka’s unlimited-project model is designed for that kind of shared attention. Project filters, visitor attributes, private notes and assignment help the team carry context without mixing the businesses. The free help center gives each knowledge workflow a place in the support setup.

A store-led organization may reasonably prefer a product that goes further into commerce rather than one that treats several types of project consistently. Map your last fifty support questions to the action needed to finish them. If most require store changes, test those deeply. If many concern different apps, accounts or services, test how quickly the team switches context. That small exercise can reveal the right product category before a detailed feature comparison begins.

## Our verdict does not depend on pretending Orka does everything.

Orka is a compelling option for founders and small teams who want live support, public knowledge and AI assistance across several projects. Its team pricing is easy to understand within the published seat limits, and the choice of managed tokens or your own provider key gives you control over the AI payment model. The interface is built around people collaborating on conversations.

Gorgias can be the better fit when ecommerce operations and automated store actions are the job you need done. Compare the full ticket and AI budget against the work those actions remove, and verify the requirements for your platform. A higher subscription can be justified by useful operational depth. A lower subscription can be a better decision when you do not need that depth. The right answer follows your support workload, not a forced winner badge.

## What the Orka subscription actually includes.

Orka Solo is free for one person. Pod is $29 per month for up to three people, and Fleet is $99 per month for up to twenty. Unlimited projects and the help center are included across the plans. Message search, image sharing and analytics are paid-plan features. Fleet adds removal of Orka branding and a custom name for Orky. AI usage is a separate budget; using a provider key does not create an Orka markup.

The support toolkit includes live chat, live typing, saved replies, attachments, read receipts and email continuation. Your team can assign conversations, add private notes and mentions, use tags and filters, mark work resolved and set reminders. Visitor tools include a live map, a visitor list, profile information, recent page context, custom attributes and cart context when connected. Availability, reply-time expectations and night, break-day and panic banners explain when a human is around.

Orky can use your knowledge for automatic replies or drafts you review, help with writing shortcuts and summaries, translate conversations and hand over to a person. Widget branding, layout choices and seasonal themes sit alongside mobile apps, installation tools and an SDK. The detailed matrix below covers the full catalogue, including help-center publishing and translation maintenance. Features that depend on a plan or connected data are labeled, rather than silently promised everywhere.

## How to read this comparison.

This guide is published by Orka, not an independent review site. Competitor facts come from the linked official product pages, documentation and developer-maintained listings checked on 18 September 2026. Our recommendations and trial ideas are our analysis. Pricing can change, and a negotiated offer or annual commitment may differ from the monthly examples shown here.

A row marked “Not verified” means the reviewed sources did not establish that exact capability. It does not mean the competitor cannot do it. We distinguish similar functions where needed: a typing indicator is not necessarily a preview of unsent text, an AI knowledge source is not automatically a public help center, and viewing a cart is not the same as changing an order. Ask the vendor to demonstrate the details that are essential to your team.

We compare published capabilities without making claims about certifications, ownership structure or data location that the evidence does not establish. The only deliberately unserious category is the orca connection. For everything else, bring a real support example, use the right plan and check the result. A fair comparison should help you choose well, even when the right choice is not Orka.

## Full feature comparison

Not verified means the reviewed sources did not establish this exact feature. It is not a claim of absence.

- **Real-time live chat** — Orka: Available; setup may apply. Gorgias: Live chat and helpdesk ([source](https://www.gorgias.com/pricing)).
- **See messages as they are typed** — Orka: Available; setup may apply. Gorgias: Not verified.
- **Conversation history & search** — Orka: Message search: Pod & Fleet. Gorgias: Not verified.
- **Saved reply shortcuts** — Orka: Available; setup may apply. Gorgias: Not verified.
- **Files & images** — Orka: Image sharing: Pod & Fleet. Gorgias: Not verified.
- **Emoji picker** — Orka: Available; setup may apply. Gorgias: Not verified.
- **Read receipts** — Orka: Available; setup may apply. Gorgias: Not verified.
- **Continue by email** — Orka: Available; setup may apply. Gorgias: Email support ([source](https://helpcenter.gorgias.com/en-US/ai-agent-explained-497772)).
- **Unlimited projects. One inbox.** — Orka: Unlimited projects on every plan. Gorgias: Not verified.
- **Conversation assignment** — Orka: Available; setup may apply. Gorgias: Not verified.
- **Private notes & @mentions** — Orka: Available; setup may apply. Gorgias: Not verified.
- **Conversation tags** — Orka: Available; setup may apply. Gorgias: Not verified.
- **Inbox filters** — Orka: Available; setup may apply. Gorgias: Not verified.
- **Mark as resolved** — Orka: Available; setup may apply. Gorgias: Not verified.
- **Conversation reminders** — Orka: Available; setup may apply. Gorgias: Not verified.
- **Urgency at a glance** — Orka: Available; setup may apply. Gorgias: Not verified.
- **Room for your whole crew** — Orka: Solo: 1 member · Pod: 3 · Fleet: 20. Gorgias: Not verified.
- **Answers from your own knowledge** — Orka: Available; setup may apply. Gorgias: Help center, website and connected knowledge ([source](https://helpcenter.gorgias.com/en-US/ai-agent-explained-497772)).
- **Automatic replies & escalation** — Orka: Available; setup may apply. Gorgias: AI Agent with configured actions ([source](https://helpcenter.gorgias.com/en-US/ai-agent-explained-497772)).
- **AI drafts you approve** — Orka: Available; setup may apply. Gorgias: Not verified.
- **Live human takeover** — Orka: Available; setup may apply. Gorgias: AI handover to agents ([source](https://helpcenter.gorgias.com/en-US/ai-agent-explained-497772)).
- **AI control per conversation** — Orka: Available; setup may apply. Gorgias: Not verified.
- **Two-way translation** — Orka: Solo translation: bring your own AI key. Gorgias: Multilingual AI support; verify operator translation separately ([source](https://helpcenter.gorgias.com/en-US/ai-agent-explained-497772)).
- **One-click writing shortcuts** — Orka: Available; setup may apply. Gorgias: Not verified.
- **Conversation summaries** — Orka: Available; setup may apply. Gorgias: Not verified.
- **ChatGPT or Claude** — Orka: Available; setup may apply. Gorgias: Not verified.
- **Bring your own AI key** — Orka: AI usage is separate from the plan. Gorgias: Not verified.
- **Pay-as-you-go AI** — Orka: See current AI rates on the pricing section. Gorgias: Not verified.
- **Give Orky your own name** — Orka: Fleet. Gorgias: Not verified.
- **Worldwide live visitor map** — Orka: Pod & Fleet. Gorgias: Not verified.
- **Live visitor list** — Orka: Available; setup may apply. Gorgias: Not verified.
- **Visitor details** — Orka: Available; setup may apply. Gorgias: Connected commerce context ([source](https://helpcenter.gorgias.com/en-US/ai-agent-explained-497772)).
- **Current page & recent activity** — Orka: Available; setup may apply. Gorgias: Not verified.
- **Your own customer attributes** — Orka: Requires your integration to supply the data. Gorgias: Not verified.
- **Cart context** — Orka: Requires connected cart data. Gorgias: Not verified.
- **Conversation analytics** — Orka: Pod & Fleet. Gorgias: Helpdesk reporting ([source](https://www.gorgias.com/pricing)).
- **A free help center** — Orka: Included on every plan. Gorgias: Public help center ([source](https://helpcenter.gorgias.com/en-US/ai-generated-help-center-articles-422031)).
- **Help in every language** — Orka: Included on every plan. Gorgias: Multilingual help content ([source](https://helpcenter.gorgias.com/en-US/ai-generated-help-center-articles-422031)).
- **Online & away status** — Orka: Available; setup may apply. Gorgias: Not verified.
- **Your average reply time** — Orka: Available; setup may apply. Gorgias: Not verified.
- **Night banner & working hours** — Orka: Available; setup may apply. Gorgias: Not verified.
- **Break day banner** — Orka: Available; setup may apply. Gorgias: Not verified.
- **Panic banner** — Orka: Available; setup may apply. Gorgias: Not verified.
- **Your colors & your words** — Orka: Available; setup may apply. Gorgias: Not verified.
- **Widget layouts & team profiles** — Orka: Available; setup may apply. Gorgias: Not verified.
- **Christmas & Halloween themes** — Orka: Available; setup may apply. Gorgias: Not verified.
- **Remove Orka branding** — Orka: Fleet. Gorgias: Not verified.
- **Install on your website** — Orka: Available; setup may apply. Gorgias: Not verified.
- **A simple setup** — Orka: Available; setup may apply. Gorgias: Not verified.
- **SDK for custom integrations** — Orka: Available; setup may apply. Gorgias: Not verified.
- **iOS & Android apps** — Orka: Included on every plan. Gorgias: Not verified.
- **A lightweight widget** — Orka: Available; setup may apply. Gorgias: Not verified.
- **IP & country blocking** — Orka: Available; setup may apply. Gorgias: Not verified.
- **Your own help center domain** — Orka: Help center included on every plan. Gorgias: Branded help-center publishing options ([source](https://helpcenter.gorgias.com/en-US/ai-generated-help-center-articles-422031)).
- **Bring your existing knowledge** — Orka: Help center included on every plan. Gorgias: Not verified.
- **Markdown editor & preview** — Orka: Help center included on every plan. Gorgias: Not verified.
- **Collections, sections & ordering** — Orka: Help center included on every plan. Gorgias: Categories and subcategories ([source](https://helpcenter.gorgias.com/en-US/ai-generated-help-center-articles-422031)).
- **Automatic article translation** — Orka: Help center included on every plan. Gorgias: Not verified.
- **Edit translations & spot outdated copy** — Orka: Help center included on every plan. Gorgias: Not verified.
- **Searchable help inside the widget** — Orka: Help center included on every plan. Gorgias: Not verified.
- **The same knowledge for Orky** — Orka: Help center included on every plan. Gorgias: Help content supports AI Agent ([source](https://helpcenter.gorgias.com/en-US/ai-agent-explained-497772)).
- **Drafts, publishing & article filters** — Orka: Help center included on every plan. Gorgias: Draft review and publishing ([source](https://helpcenter.gorgias.com/en-US/ai-generated-help-center-articles-422031)).
- **Article views & reader reactions** — Orka: Help center included on every plan. Gorgias: Not verified.
- **Article URLs, excerpts & SEO fields** — Orka: Help center included on every plan. Gorgias: Not verified.
- **A help center that feels like yours** — Orka: Help center included on every plan. Gorgias: Not verified.

## Sources

- [Gorgias pricing](https://www.gorgias.com/pricing)
- [How Gorgias bills usage](https://helpcenter.gorgias.com/en-US/how-youre-billed-for-using-gorgias-199385)
- [Gorgias AI Agent explained](https://helpcenter.gorgias.com/en-US/ai-agent-explained-497772)
- [AI Agent on Chat requirements](https://helpcenter.gorgias.com/en-US/set-up-and-use-ai-agent-on-chat-828220)
- [Gorgias help-center articles](https://helpcenter.gorgias.com/en-US/ai-generated-help-center-articles-422031)

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