Terms & conditions

1. Who provides Orka

Orka is a live chat and customer support service operated by BIGMO SAS, 14 Rue Charles IV, 75004 Paris, France (“Orka”, “we” or “us”). These terms govern access to our website, dashboard and related services. Contact us at hello@orka.chat.

By creating an account or using the service, you agree to these terms. If you act for an organization, you confirm that you have authority to do so. Orka is intended for business users aged 18 or over who can enter into a binding agreement.

2. The service and your plan

Orka brings together live chat, team conversations, visitor context, help content and optional AI assistance. Access to features, team seats and usage depends on the plan and options you select. The plan details and charges presented when you subscribe form part of your order.

Website illustrations and interactive demonstrations use example conversations and visitor data. They do not create a customer account, contact a real visitor or replace the live dashboard. Third-party platforms and integrations remain subject to their own terms.

3. Your account

Keep your account information accurate and your credentials confidential. You are responsible for the people you authorize to use your workspace and for activity carried out through your account. Tell us promptly if you suspect unauthorized access. Do not share secret keys or passwords in a public conversation.

4. Responsible use

Use Orka only for lawful purposes and for websites, projects and content you are authorized to manage. Do not use it to distribute malware, send unlawful or abusive messages, impersonate others, infringe rights, attempt unauthorized access, or disrupt the service.

You are responsible for the messages, files, help articles and other material you provide. Obtain any necessary permissions and give your visitors the privacy information required for your use of the widget, visitor tracking and AI tools.

5. AI and human review

Orky can suggest text, translate, summarize and reply automatically when you enable that function. AI output can contain errors or miss context. Review important answers and choose settings appropriate to your business. You remain responsible for messages you approve and the automated workflows you enable.

AI output is not professional legal, medical or financial advice. Human review is especially important for sensitive enquiries. When you connect your own provider key, the provider’s terms, processing practices and charges also apply. Protect that key and check which information you send to the provider.

6. Fees and subscriptions

Paid subscriptions are billed in advance. Pay applicable fees when due to maintain paid access. The currency, billing period, taxes and any renewal terms shown at checkout govern your purchase. Review them before confirming an order.

AI usage is separate from your plan: you can connect your own provider key or use Orka’s usage-based option where available. Usage already incurred remains payable, subject to applicable law. We will give notice of changes to subscription prices or features. A free plan or trial does not itself authorize a paid purchase.

7. Cancellation and refunds

To cancel or ask about billing, use your account’s available subscription controls or contact hello@orka.chat. Cancellation does not erase charges already due. The effect on the current billing period follows the subscription terms presented at purchase and any mandatory legal rights.

If you purchase as a consumer and a statutory withdrawal right applies, you generally have 14 days to notify us that you wish to withdraw. Send a clear request identifying your account and purchase to the address above. Early performance, proportionate charges or loss of a withdrawal right apply only when the legal requirements, including any required express request or consent, are met. Merely using Orka does not automatically waive mandatory rights.

For background on French consumer withdrawal rules, see Service Public. Nothing in these terms limits rights that cannot lawfully be excluded.

8. Content and ownership

You retain rights in the content you provide. You authorize Orka to process that content as needed to deliver the features you use. This permission does not transfer ownership of your customer conversations or business documentation to us.

Orka’s software, branding and website materials belong to BIGMO SAS, except for third-party components and materials that remain the property of their respective owners. Your subscription gives you access to the service; it does not transfer ownership of the software. Third-party names and logos identify their owners and do not imply endorsement.

9. Privacy and customer data

Our Privacy policy explains data processing and how to contact us about your rights. Our Cookie policy describes storage on this marketing website.

When you use Orka to handle your customers’ data, you decide what to collect and how to use it. You must have a lawful basis, provide the required notices and agree appropriate data-processing terms where required. Contact us before uploading information that requires contractual or technical protections beyond your existing arrangement.

10. Availability, suspension and responsibility

We work to keep Orka available, but maintenance, technical incidents and third-party outages can interrupt access. No uninterrupted availability or particular business result is promised unless we separately agree it in writing.

We may restrict access where reasonably necessary to address misuse, a security risk, non-payment or a legal requirement. Where practical and lawful, we will explain the issue and allow it to be resolved. You may stop using the service and contact us to close your account.

Each party remains responsible for its obligations and conduct under applicable law. No clause excludes liability or remedies that cannot legally be limited. External websites and AI providers operate independently of Orka.

11. Changes and applicable law

We may update these terms as the service or legal requirements change. The date at the top identifies the current website version. Material changes affecting your subscription will be communicated as required by law.

French law governs these terms, without removing mandatory protections that otherwise apply. Please contact hello@orka.chat first so we can try to resolve a dispute amicably. Paris courts have jurisdiction to the extent such a choice is legally valid; mandatory consumer jurisdiction rules continue to apply.