Orka vs
Tidio.

Compare the package you will actually use.

The word Tidio can describe several connected products. Customer Service covers the human support side, Lyro is the AI agent, and Flows provides rule-based automation. Those pieces can work together, but their allowances are not interchangeable. A comparison that takes the cheapest live-chat subscription and treats it as unlimited AI is not helping you budget.

Orka takes a different route through the purchasing decision: select the team size you need, keep unlimited projects under that subscription, and choose managed AI usage or your own provider key. The feature question is still important. Pod and Fleet include capabilities such as message search, image sharing and analytics that should not be silently assigned to Solo. Write down your actual requirements before comparing either free plan with a paid package.

Sources: Tidio package guide ↗

A sensible starting price is not the final bill.

Tidio’s monthly live-chat page lists Starter at $29 and Growth from $59. Its main pricing page also displays lower monthly equivalents for annual billing. Starter includes 100 handled conversations; Growth scales to higher conversation allowances. The entry plans show ten seats. Orka Pod is also $29, but includes three people; Fleet is $99 with room for twenty. That means the same headline price can represent a very different team and usage arrangement.

If ten people occasionally help with a modest queue, Tidio’s seat allowance is a real advantage worth acknowledging. If several projects grow their support traffic, the conversation allowance deserves more attention. Move the slider, select the appropriate tier and then add the expected automation package. Do not multiply Tidio’s base price by every teammate when the published plan already includes them.

Sources: Tidio pricing ↗ · Tidio live chat and monthly rates ↗

Lyro, Flows and Orky solve related jobs.

Lyro is Tidio’s AI agent trained on your content, with multilingual support and a shared-inbox connection. Flows is its separate automation product. Orky offers automatic answers, editable drafts, summaries and shortcuts, while leaving you the choice of a provider key or managed token billing. A visual rule and a generated response can both be useful; they are simply different ways to decide what happens next.

The initial free Lyro conversations are a trial allowance rather than a promise of a new free bundle every month. Renewing capacity requires the relevant purchase. For Orka, estimate input and output tokens using your actual context and answers. In both cases, try a question with missing information. A useful assistant should make the next step clear rather than confidently completing an answer it does not have. The practical test is the conversation, not just the word AI.

Sources: Tidio package guide ↗ · Tidio on Lyro capabilities ↗

Give the help center its own line.

A public article library is a different feature from a private set of training answers. Orka provides both the public help center and published knowledge for Orky. Your visitors can search articles in the widget, open a branded help site and read translated content. Your team writes in Markdown, reviews automatic translations and sees when updates make another language stale. This is included in every Orka plan.

The Tidio sources reviewed here clearly document knowledge supplied to Lyro. They do not establish an equivalent hosted public help center with custom-domain publishing, collections and the same translation-maintenance workflow. We label that point unverified rather than claiming it is impossible. If self-service publishing is central to your buying decision, ask Tidio to show the customer-facing article site and editor included in your proposed package. Do not confuse Tidio’s own support website with a help center it hosts for your business.

Sources: Tidio on Lyro capabilities ↗

The live-chat basics are not an Orka monopoly.

Tidio advertises live typing preview and a real-time visitor view. It would be misleading to put a bright Orka checkmark beside those rows and a Tidio cross simply because our own illustrations show them prominently. Both can help a human prepare for the next question. The interface, available context and plan limits determine which version feels useful in your day.

Our suggestion is to test the moment before and after a message. Can your teammate understand what the person is trying to do? Is it obvious which website they are using? Can you leave context for someone else? In Orka, project filtering, visitor attributes, private notes and assignment turn the incoming message into a shared task. Try the same sequence in Tidio. A shorter path through your frequent tasks is more meaningful than the longest list of icons.

Sources: Tidio live chat and monthly rates ↗

A shop and a portfolio of apps need different trials.

For a shop, use a question about an item, a delivery date and a return exception. Check how much information arrives with the conversation and which actions require another tool. Do not assume that showing an order means the AI can safely alter it. For a portfolio of apps, use three websites with different documentation and ask the same ambiguous question on each. The answer should belong to the right business.

This is where Orka’s project model is particularly worth exploring. You can bring the projects into a shared inbox and keep a clear human owner. At the same time, Tidio’s automation products may fit an existing workflow you do not want to replace. Treat your trial as a rehearsal of the operating day, with a real handover and a real exception, rather than a contest to produce the most polished greeting.

Which one would we put on your shortlist?

Start with Orka if you want a cohesive home for several projects, approachable team pricing and public knowledge that also supports AI. Its working-hours, break-day and panic banners are useful when a small team needs honest expectations. An automated response can cover the routine question while a person handles the exception, without pretending everyone is available around the clock.

Keep Tidio on the shortlist if Lyro and Flows suit the way you already automate support, or if its entry-level seat allowance fits your team particularly well. Ask for the full package price at your expected volume, including recurring AI capacity. The winner for a ten-person team with a quiet inbox may be different from the winner for a solo founder with several busy products. That is a reason to calculate carefully, not a reason to force a universal winner.

What the Orka subscription actually includes.

Orka Solo is free for one person. Pod is $29 per month for up to three people, and Fleet is $99 per month for up to twenty. Unlimited projects and the help center are included across the plans. Message search, image sharing and analytics are paid-plan features. Fleet adds removal of Orka branding and a custom name for Orky. AI usage is a separate budget; using a provider key does not create an Orka markup.

The support toolkit includes live chat, live typing, saved replies, attachments, read receipts and email continuation. Your team can assign conversations, add private notes and mentions, use tags and filters, mark work resolved and set reminders. Visitor tools include a live map, a visitor list, profile information, recent page context, custom attributes and cart context when connected. Availability, reply-time expectations and night, break-day and panic banners explain when a human is around.

Orky can use your knowledge for automatic replies or drafts you review, help with writing shortcuts and summaries, translate conversations and hand over to a person. Widget branding, layout choices and seasonal themes sit alongside mobile apps, installation tools and an SDK. The detailed matrix below covers the full catalogue, including help-center publishing and translation maintenance. Features that depend on a plan or connected data are labeled, rather than silently promised everywhere.

How to read this comparison.

This guide is published by Orka, not an independent review site. Competitor facts come from the linked official product pages, documentation and developer-maintained listings checked on 18 September 2026. Our recommendations and trial ideas are our analysis. Pricing can change, and a negotiated offer or annual commitment may differ from the monthly examples shown here.

A row marked “Not verified” means the reviewed sources did not establish that exact capability. It does not mean the competitor cannot do it. We distinguish similar functions where needed: a typing indicator is not necessarily a preview of unsent text, an AI knowledge source is not automatically a public help center, and viewing a cart is not the same as changing an order. Ask the vendor to demonstrate the details that are essential to your team.

We compare published capabilities without making claims about certifications, ownership structure or data location that the evidence does not establish. The only deliberately unserious category is the orca connection. For everything else, bring a real support example, use the right plan and check the result. A fair comparison should help you choose well, even when the right choice is not Orka.